This Privacy Policy explains how Twisha Infotech UK Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit twishainfotech.co.uk or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contents
- Who we are
- What data we collect
- How we use your data
- Legal basis for processing
- Cookies
- Sharing your data
- How long we keep your data
- Your rights
- Security
- Contact us
1. Who we are
Twisha Infotech UK Limited is the data controller for personal data collected through this website. We are registered at:
204 High Road, Harrow, London, HA3 7BA, United Kingdom
Companies House Registration Number: 15001957
Email: [email protected]
Phone: +44 7767 932880
2. What data we collect
We collect personal data in the following ways:
- Contact forms: name, email address, phone number, and message content when you contact us via our website forms.
- Orders and purchases: billing name, address, email, phone, and payment information (processed securely through our payment provider — we do not store card details).
- Account registration: username, email address, and password (encrypted) if you create an account.
- Analytics: anonymised data about how you use our website, including pages visited, browser type, device, and approximate location (via Google Analytics).
- Cookies: see Section 5 below.
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Process and fulfil your orders
- Send transactional emails (order confirmations, appointment reminders)
- Improve our website and services using anonymised analytics
- Send marketing emails if you have given us permission to do so
- Comply with legal and regulatory obligations
4. Legal basis for processing
Under the UK GDPR, we process your personal data on the following legal bases:
- Contract: to fulfil services you have purchased or enquired about.
- Legitimate interests: to improve our services and prevent fraud.
- Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
- Legal obligation: where required by law (e.g. tax records).
5. Cookies
Our website uses cookies — small text files stored on your device. We use:
- Essential cookies: required for the website and shopping cart to function. These cannot be disabled.
- Analytics cookies: Google Analytics helps us understand how visitors use our site. All data is anonymised.
- Marketing cookies: only set with your explicit consent.
You can manage cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our site.
6. Sharing your data
We do not sell your personal data. We may share it with:
- Payment processors (e.g. Stripe, PayPal) to process transactions securely
- Email service providers to send transactional and marketing emails
- Google Analytics for anonymised website analytics
- Legal authorities if required by law
All third-party providers are contractually required to protect your data and may not use it for their own purposes.
7. How long we keep your data
- Contact enquiries: 2 years after last contact
- Order records: 7 years (required by HMRC for tax purposes)
- Marketing opt-ins: until you unsubscribe or withdraw consent
- Website analytics: 26 months (Google Analytics default)
8. Your rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (“right to be forgotten”)
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a machine-readable format
- Object — object to processing based on legitimate interests or for marketing
- Withdraw consent — for any processing based on consent at any time
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Payment data is processed by certified third-party providers and never stored on our servers.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Twisha Infotech UK Limited
204 High Road, Harrow, London, HA3 7BA
Email: [email protected]
Phone: +44 7767 932880
Legal, Privacy & Terms
1. Privacy & GDPR Policy
Twisha Infotech UK Limited is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Information We Collect
- Contact Details: Names, addresses, and email addresses collected for service provision and invoicing.
- Technical Data: For remote support, we use secure, one-time connections that expire immediately after the session.
- Automated Processing (n8n & Google Drive): To facilitate our services, we use n8n to automate data workflows. This may include securely transferring files or form data you provide to our Google Drive storage. Your data is processed only for the specific purpose of completing your request.
Data Security & Retention
- Encryption: All data is stored on encrypted systems.
- Retention: Data accessed during recovery is treated as strictly confidential and is deleted from our systems 14 days after the job is closed.
- CCTV Data: Compliance with filming boundaries and the Data Protection Act remains the responsibility of the property owner.
2. Terms of Service
Twisha Infotech is not liable for any data loss during repairs, hardware updates, or data recovery attempts. Customers are strictly required to ensure a full backup is made before submitting any device for service.
- Labor & Diagnostics: A non-refundable diagnostic/labor fee applies to all assessments, even if a device is deemed unrepairable or Beyond Economical Repair (BER).
- 90-Day Warranty: Warranty applies strictly to the specific parts installed. It does not cover new faults, software issues, liquid damage, or accidental drops occurring after the repair.
- Abandoned Items: Equipment left for more than 60 days after a “ready for collection” notice will be recycled or sold to cover storage and administrative costs.
- Service Notice: Monthly SEO or Managed IT plans require 30 days’ written notice for cancellation.
3. Payment Terms
- Due Date: Invoices are due within 7 days of the invoice date.
- Parts: Payment for replacement parts (e.g., MacBook screens, server hardware) may be required in advance before ordering.
- Refunds: Labor fees are non-refundable. Hardware returns are subject to the manufacturer’s warranty terms.
- VAT: As a small business, we do not currently charge VAT.